Fortis Agency

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Privacy Policy

Effective Date: July 31, 2026

1. Introduction

Welcome to Fortis Agency (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how Fortis informatika d.o.o. collects, uses, and safeguards your personal data when you visit our website, www.fortis.agency (the “Website”), and use our services.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.

2. Data Controller Information

The data controller responsible for your personal data is:

Company Name: Fortis informatika d.o.o.
VAT ID (OIB): 38955772866
Address: Jabukovac 37, 10000 Zagreb, Croatia
Email: support@fortis.agency
Phone: +385 98 134 2095

3. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: When you fill out our contact form, we collect your full name, company name, email address, phone number (optional), and any details you provide about your project or attached files.
  • Usage Data: Information about how you use our Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Marketing Data: If we launch a newsletter or email marketing campaigns in the future, we may collect your email address and communication preferences, provided you have given your explicit consent.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To respond to your inquiries, provide quotes, and deliver our digital marketing services.
  • To Improve Our Website: To analyze Website usage and improve our content, layout, and user experience.
  • To Communicate with You: To send you updates, administrative messages, and, if you have opted in, marketing communications (such as newsletters).
  • To Comply with Legal Obligations: To fulfill our legal and regulatory requirements under Croatian and EU law.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze Website traffic. Specifically, we use:

  • Google Analytics: To collect anonymous data about how visitors interact with our Website, helping us improve our services.
  • Facebook Pixel: To track conversions from Facebook ads, optimize ads, build targeted audiences, and remarket to people who have taken some action on our Website.

You can manage your cookie preferences through our cookie consent banner upon your first visit to the Website. You can also adjust your browser settings to refuse cookies, though this may affect some Website functionality.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our Website, conducting our business, or servicing you (e.g., hosting providers, analytics services like Google and Meta), under strict confidentiality agreements.
  • Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Fortis informatika d.o.o., our clients, or others.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing purposes or where we rely on legitimate interests.
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at support@fortis.agency.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fortis informatika d.o.o.
Jabukovac 37, 10000 Zagreb, Croatia
Email: support@fortis.agency
Phone: +385 98 134 2095

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